According to Pew Internet.org, the number of teens that utilize the internet has dramatically increased in only a few years. In addition, a lot of teens and adults utilize IM messenging services and libraries have jumped on board to connect with these users.
I think that it's a great idea that libraries are reaching out to internet users. It seems like many people avoid (hearsay) the library to do research online, and (if that's true) it's unfortunate because there are so many other resources at various libraries. Perhaps, librarians who instant message can reach that audience to bring them into libraries or at least help them to more efficiently search the internet for research purposes.
Instant messaging librarians may also be a more convenient way to get one's questions answered than having to come all the way to the library (if one doesn't need a more in depth search strategy).
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